Scheduling Your Consult
To Prepare for Scheduling
Part of your pet's evaluation includes reviewing their medical records from all facilities that they have visited in recent years. Please have the information for these facilities ready when calling to schedule.
In order to minimize the time that New Patients have to wait to be seen, CROC's cancellation policy requires all clients to secure their appointment with a credit card on file. There is nothing charged to your card at the time of scheduling; only if your appointment is canceled, rescheduled, or otherwise modified with less than 48 hours' notice. If you need to reschedule or cancel, please do so at least 3 days before your appointment to avoid any fees. CROC's cancellation policy is available in more detail on our FAQ page under CROC Policies.
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Please have your Visa, Mastercard, Discover, or American Express card ready when scheduling.
On the day of your Consultation:
1. Give your dog all of their daily medications as you normally would including pain medication (if applicable).
2. Bring your dog on a short leash and keep them securely at your side on CROC premises. Remember, doggie socializing is not permitted at CROC.
3. Please leave other furry friends at home. This appointment is for the new patient and up to 2 humans only.
4. Bring at least 2 towels. Your pet may participate in Hydrotherapy and go home wet!
5. Make sure that the family member that knows the most about your dog comes to the appointment. We will be asking a lot of detailed questions and the more information we have, the better we can help your dog.
6. Arrive early so you can get your dog out of the car and let them visit our grass potty area before coming inside to check in.
7. Our lobby is limited to 3 patients and their humans. If your dog is excitable or doesn't like other dogs, call us from the parking lot to let us know you are ready to check in. We'll clear the path for you!
8. Be prepared to leave your pet with us for about an hour after your initial meeting with the Medical Team. When you return at the determined pick up time, we will have quite a bit of information to share with you about your pet's evaluation and treatment plan. You will be sent home with our Medical Team's findings and recommendations, but this appointment is the best time for you to ask questions.
For more information on what to expect for your pet's Consultation, please visit our Frequently Asked Questions page. Once we have booked your pet's Consultation appointment, you will receive a confirmation email with additional details for their visit.​